Improve Patient Satisfaction With Staff Training

Today, patient satisfaction is more critical to your practice success than ever before. In order to attract, connect, convert and retain patients, your entire team – front-desk staff, billers, office managers, techs and physicians – is responsible for cultivating an outstanding patient experience. That’s where Practice Management Consulting staff training programs can help:

• Customer Service Training
• Practice Liaison Training
• Leadership Training

Whether you have a solo, small, large or multispecialty practice, our healthcare and operational management experts will train you and your staff to do the following:

• Attract the patients you want
• Improve telephone and customer service skills
• Convert patient calls into appointments
• Increase patient satisfaction and retention
• Stimulate patient-to-patient referrals
• Optimize your marketing program and tactics
• Improve your leadership skills
• Support your marketing strategies as a cohesive team